Frequently Asked Questions
Find answers to common questions about Sports Warehouse, orders, delivery, and your account.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, and PayPal.
What if I order an out-of-stock item?
If an item you ordered is sold out, we will ship the other products and confirm the plan for the missing items. We will refund payment if the item cannot be supplied.
What is your return and refund policy?
See our detailed policy pages on the website for full information.
What website security is being used?
Your personal and payment information is protected using leading technologies, including encryption during data transport and while data is stored.
Where do I send return items?
Use the return label sent to you after your enquiry and refer to the physical address provided.
Do you ship internationally?
No, international shipping is not currently available.
Can I order online and pick up my items?
No, all items are delivered to the provided delivery address.
Do you deliver to PO Box addresses?
Yes, we deliver to PO Box addresses in Australia.
How can I track my order?
Use the tracking information provided by email, or log in to your account and view your order information.
How do you handle my personal data?
Your personal data is kept secure and is accessible only to authorised employees. Your details will not be sold or shared with third parties outside agreed use cases.
Do you store payment details?
No. We use reputable payment gateways to process payments securely.
What brands do you offer?
We have a large selection of popular brands including Nike, Adidas, Reebok, Skins, and more.
What types of products do you sell?
We sell balls, pants, equipment, tops, and much more. View the catalogue for the full range.
How do I find products quickly?
Use the search feature to quickly find products, browse the catalogue, or explore featured products on the home page.